Fashion Shop

Contact Us

Working Cafe

786-643-9030

P.O. Box 614092

Miami, Florida 33261

Help

Orders

Your Demure Account


At The Demure Collection, you can shop as a registered MEMBER or Guest. Registering is easy. We'll only request the essential information required to manage your purchase. Inf the registration form you will find format examples that will help you entering certain information, such as your telephone number. Your registration data and online information will always be available to you. Simply log into your account, if you are a registered member or click on the link we sent you in your confirmation email if you are a guest customer.




Order Changes


Once you’ve completed your purchase, we’ll send you an email confirmation with the purchase information.
Remember, you can’t cancel or modify you order if it has progressed to an advanced preparation status.




Shopping Cart


You can view items you have selected for purchase, order a gift card, and change or delete the number of items on your order all from your shopping cart. Keep in mind we cannot guarantee we have the items in your shopping cart in stock. For this reason, if an item sells out, we will notify you in this section.





Products

Sizes


Size Chart To find the correct size, first take you bust, hip and waist measurements, either in inches or centimeters. When you have the measurements, find the size that corresponds best with your results in the chart above. Please observe that these size charts are only guide to helping you find the right womens' sizes. Sizes may differ notably between different clothing manufacturers and brand Women's Shoe Size Chart





Payment

We accept the following payments


We accept all major debit and credit cards. Paypal is also accepted.




Time of Payment


Your order will be charged at the time of shipment. If you’ve paid with Paypal, the payment will go through as soon as the purchase is completed. Some banking institutions may withhold a pre-authorization and an actual charge. This amount will automatically be deleted. If that is not the case, we recommend that you contact your bank so they may expedite removal of the pre-authorization withholding amount.




Secure Purchases


The security of the information that customers entrust The Demure Collection with is one of our top priorities. At The Demure Collection, we have invested an immense amount of resources and use the most recent technologies available to ensure your data is processed in secure environments. Our e-commerce platform boasts multiple best practices certifications for information security management, and also complies with the Payment Card Industry Data Security Standards which verify that we follow the most rigorous industry recommendations and standards in order to offer you a shopping experience within a private, trusted and secure environment.





Shipping

Shipping Methods and Pricing


Due to COVID-19 shipping delivery times may be delayed. Please track your item using the tracking information of your confirmation email. Home delivery:

  • Standard delivery - 4.95 USD / FREE (Orders over 50 USD.) The estimated delivery period is 2-4 business days, depending on the delivery address.
  • Express delivery - 9.95 USD. The estimated delivery period is 1-2 business days.
​​ The time periods indicated above will be longer for more remote regions. Please note that while most deliveries are made during business days (some exceptions may apply).




Order Status


You’ll receive order status updates via email. You can also access this information in the “My Account” section. If you aren’t registered, click on the “Order Information” link in your confirmation email to track it.




Split Orders


Your order may be dispatched in multiple shipments. If this happens, we’ll notify you via email to tell you which items you’ll be receiving in each delivery.




Shipping Restrictions


At The Demure Collection, we try our hardest to reach all corners of the world. Currently, we are only shipping to the U.S. (Hawaii & Puerto Rico included). If there are any shipping restrictions for your delivery address, you’ll see this at the time of purchase.





Exchange and Returns

How to Return


How do I access my invoice?

  • If you have a Demure account, log in with your username and password. You will see the option to download your electronic receipt under the details section of the order you wish to return.
  • If you have made your purchase as a guest, you can find the receipt in the link included in the emails we've sent you regarding your order.
We'll email you a label to attach to the return package which you can then drop off at any drop point. Remember, your return parcel must be post marked within a 30 day time frame from the shipment confirmation email




How To Make An Exchange


You can exchange your item’s sizes or colors. If you prefer to exchange it for a different item, return it and make a new purchase. To request an exchange, access your order and select the item you wish to return and the size for which you want to exchange it. To return your original item, we offer you FREE options that can be consulted in the RETURNS section. You have 14 days from the exchange request to return your merchandise. If this period has passed and we have not received the original items, you will be charged for the amount of the items from the second shipment via your original payment method. The ONLINE EXCHANGE option is available for orders made as a registered user and paid with: American Express, MasterCard and VISA (some of these payment methods may not be available in your country or region). Remember…

  • Only one exchange request can be done at a time for the same order. You may add up to 5 items per exchange request.
  • The exchange option will not be visible if the purchased item is no longer available.
​​ You can find additional information about the Exchange and Return Policy or your right to withdrawal in our Terms and Conditions.




Reimbursements


The refund will be made via the same payment method that was used for your initial purchase. You will receive the return confirmation via email once the return has been completed. If you do not see a credit to your account within 14 days, please use this confirmation and present it to your banking institution so they may help you facilitate the process.





Store & Company

Privacy Policy - 2020


Collection of Information We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e- mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services
  2. To provide our Users with ongoing customer assistance and technical support
  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages
  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services
  5. To comply with any applicable laws and regulations
Storage of Information Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. Communication: We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. Withdrawal of Consent: If you don’t want us to process your data anymore, please contact us at info@thedemurecollection.com or mail a written request to: The Demure Collection P.O. Box 614092 Miami, FL 33261. The Demure Collection/ Privacy Policy July 2020 Privacy Policy Updates: We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. Questions: If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@thedemurecollection.com or send us mail to: The Demure Collection P.O. Box 614092 Miami, FL 33261.




Terms & Condition


Website owner, the offering, and binding of Terms: This website is owned and operated by The Demure Collection. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors online shopping of womenswear apparel. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. Who can use our website; what are the requirements to create an account: In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you. Key Commercial Terms: When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process. The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page. Return and Refund Policy: For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: Panties, Hosiery, Socks and Swimwear. Ownership of intellectual property, copyrights and logos: The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Rusi Enterprises LLC dba The Demure Collection. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof. Right to suspend or cancel user account: We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination, you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment. Indemnification: You agree to indemnify and hold The Demure Collection harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website. Limitation of Liability: To the maximum extent permitted by applicable law, in no event shall The Demure Collection be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. To the maximum extent permitted by applicable law, [website owner] assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein. Right to change or modify terms: We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service. Promotional emails and content: You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at info@thedemurecollection.com or in writing at The Demure Collection P.O. Box 416102 Miami, FL 33162. Preference of law and dispute resolution: These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of United States of America, State of Florida without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in the city of Miami, Florida the application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded. Customer support details & contact info: Customer Service is available at info@thedemurecollection.com. Email inquiries will be responded within 24 hours. Monday – Friday 9AM PST – 6PM PST; Saturday – Sunday 9AM PST – 4PM PST.